PREMIER FIBER — PRIVACY POLICY
This privacy policy applies to the websites controlled by Premier Fiber, LLC and/or its subsidiary and affiliated entities (“Premier Fiber,” “we,” or “us”) where this privacy policy is posted (collectively, the “Sites”). For Premier Fiber customers, this Privacy Policy is incorporated by reference into our Service Agreement. For non-customer visitors to Premier Fiber’s website, this privacy policy governs the collection and use of personal information of website visitors.
BY USING THE SITES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES.
Information That Premier Fiber May Collect and Maintain
We may collect and maintain the following personal information about you, your use of our Services, and/or your use of the Sites:
Your email address, first and last name, zip code, login credentials, and other identifying or online contact information;
Your Social Security number;
Your driver’s license number;
Your gender;
Billing records, which may include credit card or bank account information;
Records necessary to provide Services to you;
Correspondence and content uploads that you send to us;
Call detail records, and records of customer support or technical support communications related to the Services and any equipment we provide;
Persistent identifiers that can be used to recognize a user over time and across different websites or online services;
Records of IP addresses that may be assigned to equipment using our Services;
Geolocation information sufficient to identify street names and city/town names;
Network management records, including bandwidth usage data.
Additionally, we may automatically collect certain usage data whenever you interact with the Services or the Sites. This may include your IP address, cookie information, browser type, pages visited, and activity logs. We may also aggregate statistical data to optimize your online experience.
Use of Information Collected and Maintained
We may use information collected about you, your use of the Services, and/or your use of the Sites to:
Deliver the Services;
Process service fees and related charges;
Provide customer or technical support;
Customize your browsing and service experience;
Alert you to offers, updated information, and new products/services;
Complete a transaction or fulfill a service request;
Ensure the Sites are relevant to your needs;
Help us create and publish content most useful to you;
Notify you about material changes to our terms or policies;
Grant you access to secure or limited-entry sections of the Sites;
Respond to contact requests or form submissions.
Disclosure of Customer Information
Premier Fiber does not intentionally disclose customer information to third parties except in the following circumstances:
With your prior consent;
As necessary to provide, manage, or maintain the Services (e.g., billing, service support, marketing communications, collections, and network operations);
In response to legal processes, such as court orders, subpoenas, administrative agency requests, or other valid legal demands;
To investigate, prevent, or act upon fraud, threats, or illegal activity;
To enforce agreements with you or comply with legal obligations;
To trusted professional advisers, such as legal or accounting professionals, working on behalf of Premier Fiber.
In certain cases, we may be legally restricted from informing you about a disclosure. Where required by law or judicial process, we will comply with notification obligations. Otherwise, decisions to notify will be made on a case-by-case basis.
Third-Party Sites and Services
This privacy policy applies only to information collected by Premier Fiber through the Services or the Sites. We do not control, and are not responsible for, the privacy policies or practices of third parties, including those to which we may link. You are solely responsible for reviewing and understanding those policies.
Mobile Information Privacy
Premier Fiber does not share mobile information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors only in support functions, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will never be shared with any third party.
Public Posting Area
Any information you post in public areas such as forums or chat rooms becomes accessible to anyone with internet access. If you include personal information in such posts, it may be read, collected, or used by others.
PLEASE EXERCISE EXTREME CAUTION WHEN POSTING IN PUBLIC AREAS. PREMIER FIBER IS NOT RESPONSIBLE FOR ANY INFORMATION YOU CHOOSE TO SHARE PUBLICLY.
Retention
Premier Fiber retains customer information for the duration of the customer relationship and for a period thereafter as necessary to conduct our business, fulfill contractual or legal obligations, or as otherwise required or permitted by law.
To request deletion of your Premier Fiber account or application data, please contact our Office and Customer Support team at (901) 937-8613.
Children’s Online Privacy Protection
The Sites are general audience websites and are not directed to children under age 13. Premier Fiber complies with the Children’s Online Privacy Protection Act (COPPA) and does not knowingly collect, use, or disclose personal information from children under the age of 13 without prior parental consent. If we become aware that we have inadvertently collected such information, we will promptly delete it.
Security and Privacy
While Premier Fiber uses reasonable security practices, internet transmissions are never 100% secure. Therefore, we cannot guarantee the absolute security of any information you transmit to or through our Services.
By using our Sites and Services, you acknowledge that such transmissions are made at your own risk.
We encourage you to:
Use strong passwords;
Enable firewall protection;
Monitor your accounts regularly;
Follow best practices for online security.
You agree to take reasonable steps to protect the privacy and security of your account and devices when accessing our services.
Changes to This Privacy Policy
Premier Fiber reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to check this policy periodically to stay informed of any changes.