Support center
Quick answers, Wi-Fi tips and ways to reach our local team.
Internet down? Check my connection
We'll look at your fiber line right now - your fiber box, eero Wi-Fi and any outage in your area - and tell you what to do next.
Pay my bill
Pay, see your balance and turn on autopay (saves $10/mo) in the customer portal.
Customer portalInternet down?
Enter your phone number and house number above – we’ll check your fiber box, Wi-Fi, speed and any outage on your line right away.
Check my connectionMoving?
Check your new address and call or text us your move date. We’ll set up service there or schedule your disconnect.
Check new addressContact us
(901) 937-8613 (call or text)
info@premierfiber.com
5087 Easley Ave, Millington, TN
Office hours: Mon-Fri 8am-9pm, Sat 8am-5pm, Sun 9am-5pm (Central)
After hours: the AI chat on this site, email, or Facebook
Help yourself, any time
Day or night, the chat on this site and the Check my connection tool can look at your service, help you restart your equipment and run checks – no waiting on hold.
Watched around the clock
Our 24/7 network operations center monitors the network, and our team jumps on outages fast. Our network runs at 99.9% uptime.
Wi-Fi tips for the best speed
Put the eero in the open
Middle of the home, up high, out of cabinets and away from TVs, microwaves and fish tanks.
Plug in what you can
Game consoles, smart TVs and work computers get the fastest, steadiest speed with an Ethernet cable.
Add coverage
Big or multi-story home? Extra eero units cover dead spots. Ask us about adding one.
Restart now and then
Unplug the eero for 30 seconds if things feel slow. Leave the fiber box plugged in.
Test the right way
For a true speed test, use a device plugged in with a cable. Phones and older laptops can’t reach full fiber speed over Wi-Fi.
Check your devices
Older devices slow down for everyone. Update software and remove devices you no longer use from the eero app.
Frequently asked questions
How do I pay my bill?
Pay online any time in the customer portal at portal.premierfiber.com. You can also turn on autopay there (autopay saves $10 a month), or call us at (901) 937-8613.
My internet is down. What should I do first?
Check that the fiber box and the eero have power. Unplug the eero for 30 seconds and plug it back in. Still down? Open the chat on this page – it can check your connection right away – or call or text us.
Do you have a contract or cancellation fee?
It’s your choice. Pay the one-time installation fee and there’s no annual contract and no cancellation fee – we keep customers by doing a good job. Or get installation free with a 12-month agreement.
I am moving. Can I take Premier Fiber with me?
If we serve your new address, yes – check it here and call or text us with your move date. If we do not serve it yet, we will help you schedule your disconnect.
What equipment do I get?
A fiber box (installed where the fiber enters your home) and eero Wi-Fi, included with every plan. Please keep both plugged in.
How do I reach a person?
Call or text (901) 937-8613, use the chat on any page, or email info@premierfiber.com. Our office is at 5087 Easley Ave, Millington, TN.
Outage and status updates
Our network operations center watches the network 24/7. If there’s a known outage in your area, our chat and phone team will tell you right away. Fastest way to check your own connection: Check my connection at the top of this page.